The Consumer Financial Protection Bureau is now accepting consumer complaints about credit reporting, which will give them individual-level complaint assistance for the first time on the federal level.
“Credit reporting companies exert great influence over the lives of consumers. They help determine eligibility for loans, housing, and sometimes jobs,” said CFPB Director Richard Cordray. “Consumers need an avenue of recourse when they feel they have been wronged.”
A consumer can come to the CFPB if he or she, for example, has issues with:
- Incorrect information on a credit report
- A consumer reporting agency’s investigation
- The improper use of a credit report
- Being unable to get a copy of a credit score or file
- Problems with credit monitoring or identify protection services
In addition to credit card complaints, the CGPB also takes complaints on mortgages, bank accounts and services, consumer loans, and private student loans.
If you are interested in filing a credit report complaint, you can:
- File online at www.consumerfinance.gov/Complaint
- Call the toll-free phone number at 1-855-411-CFPB (2372) or
TTY/TDD phone number at 1-855-729-CFPB (2372)
- Fax the CFPB at 1-855-237-2392
- Mail a letter to: Consumer Financial Protection Bureau, P.O. Box
4503, Iowa City, Iowa 52244[Consumers can receive free copies of their credit reports every 12 months
from AnnualCreditReport.com. This is the only authorized source that
provides free disclosures from the three major national credit reporting
companies - Equifax, Experian and TransUnion.]
For more on credit report complaints, please visit the CFPB’s website.